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“You can’t deliver a wow customer experience without delivering a wow employee experience,” says Janine Buis. That shouldn’t be news to any HR professional.



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Iceberg Tax: Impact on LTCG will be more than 10 per cent

From a personal savings and investment perspective, the restoration of long-term capital gains tax on equity income is a huge change.

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10 Step Checklist To Rank Your Startup Ideas

A version of this article first appeared in Forbes.

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Why Business Leaders Must Attend Service Training

The most common question we hear when launching service excellence training programs inside large organizations is: “Do leaders really need to attend these workshops?” This raises a different and more important question for senior leaders: Do you


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This is the secret to making better decisions

As you might recall, the podcast's name describes its format. In each episode I talk to the author of 1 book. I ask her 3 key questions (What’s the big idea? Why should I care? What should I do?).

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Finding your purpose is like a treasure hunt

I had the pleasure of attending the Super Bowl in my home state of Minnesota in February along with many of the parties and events leading up to the big game.  One of my favorites is Taste of the NFL, which made its debut in 1992 when Minneapolis

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Let it go

Joe paced back and forth in his sister's kitchen one Sunday before dinner.  His sister Carol recognized the worried look on his face and called him over to where she stood next to the sink.